Event Audience

Event Goals

• - Identify strategies and tools to address health literacy in health promotion work
• - Define positive and negative communication
• - Explain various tactics that could be used to deal with a difficult patient
• - Recognize the SPIKES approach to breaking bad news
• - Describe the communication process
• - Identify the role of communication in effective healthcare delivery
• - Describe best practices that can be used to raise the effectiveness of discharge
• - Describe characteristics of effective health communication
• - Describe the impact of effective coworker communication