Event Audience

Event Goals

• • • Define patient experience and explain why it is important
• • Identify the key drivers of patient experience.
• • Explain how to measure patient experience
• • Communicate effectively about patient experience
• • Describe the different approaches to improving patient experience
• • Demonstrate how to provide patient‐centered care
• • Apply strategies to improve patient communication
• • Lead and motivate others to improve patient experience
• • Identify and resolve problems that impact patient experience