Certified Professionals in Patient Experience Preparatory Course
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Location
psmmc
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Phone
+966 505204556
- Website: www.psmmc.med.sa Join Event
- Email Address: CPD@psmmc.med.sa
- Email Activity Coordinator: oalharbi@psmmc.med.sa
- Phone Activity Coordinator: +966 541374337
Event Audience
- Health Administration - Quality Management
- Public Health - Community Health
Event Goals
- • Define patient experience
- • Support and protect patient rights and ensure the safety and satisfaction of the patient & family members
- • List surcease of patient complain
- • Analyze patient complaints and concerns to determine common themes
- • Describe process of measuring and improving patient experience in healthcare facilities
- • Implement guideline to maintaining behavioral changes & appreciative coaching, mystery patients, shadowing, mentoring and effective feedback
- • Apply strategies that enhance patient recovery in hospitals
- • Demonstrate patient-centered mindset
- • Train health care provider on the service excellence frameworks
- • Demonstrate the essential behaviors of service excellence
- • Apply the essential behaviors of service recovery
- • Conduct future training sessions to prepare qualified health practitioner who provide care aimed to minimize the patient suffering
- • Communicate with respect and empathy
- • Define, outline and describe the design and implementation of a Patient & Family rights.
- • Identify and advocate for the effective uses of healthcare services
- • Describe how cultural competency and diversity impacts healthcare
- • Describe the value of knowing the community demographics being served.
- • Identify and promote strategies and tools to support patient-centered care and its impacts on addressing patients’ values, preferences and expressed needs.
- • Establish effective boundaries that meet both the patients’ expressed needs and provides safe, high quality care
- • Recognize and provide examples of empathetic language.
- • Apply effective change management strategies
- • Define, describe and promote patient/family centered care core concepts and principles
- • Identify the key elements of effective communication both verbal and nonverbal (including but not limited to word choice, voice tone, voice volume, eye contact and gestures) and describe the impact Describe the vital role interpersonal communicati
- • Identify and describe de-escalation strategies and techniques
Event Agenda
28/04/2025
التسجيل
08:30:00 - 09:00:00
Speaker(s):
No speakers assigned
28/04/2025
الافتتاح
09:00:00 - 09:15:00
Speaker(s):
عبدالاله بن محمد حمدي (ABDULELAH MOHAMMED HUMMADI)
28/04/2025
engage the voice of the patient and care partners
09:15:00 - 10:00:00
Speaker(s):
ندى عبد الرحمن الشهري (NADA ABDULRAHMAN ALSHEHRI)
28/04/2025
coffee break
10:00:00 - 10:15:00
Speaker(s):
No speakers assigned
28/04/2025
partner with patients,partners care
10:15:00 - 11:15:00
Speaker(s):
احمد محمد خير حمدالنيل (AHMED MOHAMMED KHEIR HAMAD ELNEEL)
28/04/2025
of careengage a diver range of voices across the continuum
11:15:00 - 12:00:00
Speaker(s):
عمار حامد عباس (AMMAR HAMID ABBAS)
28/04/2025
lunch break
12:00:00 - 13:00:00
Speaker(s):
No speakers assigned
28/04/2025
Advocaat for patients
13:00:00 - 14:00:00
Speaker(s):
نوف ياسين اندرقيرى (NOUF YASIN INDARKIRI)
28/04/2025
discussion
14:00:00 - 16:00:00
Speaker(s):
عمار حامد عباس (AMMAR HAMID ABBAS)
28/04/2025
questions
16:33:00 - 16:50:00
Speaker(s):
احمد محمد خير حمدالنيل (AHMED MOHAMMED KHEIR HAMAD ELNEEL)
29/04/2025
gather data on patients
09:00:00 - 09:45:00
Speaker(s):
سندس خسام صقور (Sondos Husam Sagor)
29/04/2025
analyze,interpret
09:45:00 - 10:30:00
Speaker(s):
سندس خسام صقور (Sondos Husam Sagor)
29/04/2025
coffee break
10:30:00 - 11:00:00
Speaker(s):
No speakers assigned
29/04/2025
communicate data and transparently share data and otther feedback
11:00:00 - 12:00:00
Speaker(s):
زينب حسن آل صلاح (ZENAB HASSAN ALSALAH)
29/04/2025
lunch break
12:00:00 - 13:00:00
Speaker(s):
No speakers assigned
29/04/2025
drive innovation
13:00:00 - 13:45:00
Speaker(s):
علا نزار الدوبي (OLA NEZAR ALDOBI)
29/04/2025
sinechampion the inclusion of all voices in the co-de
13:45:00 - 14:30:00
Speaker(s):
عبدالله يحي المالكي (ABDULLAH YAHYA ALMALKI)
29/04/2025
discussion
14:30:00 - 16:00:00
Speaker(s):
علا نزار الدوبي (OLA NEZAR ALDOBI)
30/04/2025
translate experience strategy
09:00:00 - 10:00:00
Speaker(s):
محمد زكي البيك (MOHAMMAD ZAKI ALBAIK)
30/04/2025
lunch break
10:00:00 - 10:30:00
Speaker(s):
No speakers assigned
30/04/2025
promot workforce
10:30:00 - 11:30:00
Speaker(s):
خالد عبدالله البيشي (KHALED ABDULLAH ALBISHI)
30/04/2025
CPXP Test general Information
11:30:00 - 12:00:00
Speaker(s):
زينب حسن آل صلاح (ZENAB HASSAN ALSALAH)
30/04/2025
lunch break
12:00:00 - 13:00:00
Speaker(s):
No speakers assigned
30/04/2025
Role Play
13:00:00 - 14:00:00
Speaker(s):
عبدالله يحي المالكي (ABDULLAH YAHYA ALMALKI)
, بدور خالد السليمان (BEDOR KHALID ALSOLIMAN)
30/04/2025
discussion
14:00:00 - 16:00:00
Speaker(s):
بدور خالد السليمان (BEDOR KHALID ALSOLIMAN)
30/04/2025
ختام
16:02:00 - 16:15:00
Speaker(s):
No speakers assigned
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