Event Audience

Event Goals

• By the end of this activity, participants will be able to: 1.Describe the importance of effective communication and how it can improve the paitent outcomes, efficiency and productivity.
• 2. Apply and explain various communication perspectives and styles in healthcare.
• 3. Compare verbal communication types and describe its advantages and disadvantages.
• 4. Demonstrate the various non-verbal communication and body language skills, types and examples.
• 5. Describe effective communication strategies and techniques in challenging situations.
• 6. Identify the impact of visual communicating and how it enhances workflow and patient outcomes.
• 7. Explain assertive communication benefits, techniques, and examples.
• 8. Discuss refusal strategies and the various ways to develop refusal skills.
• 9. Define the AEIOU Model and how it can be used in communication.
• 10. Describe supporting parts of speech types.